Attention Dealers and Distributors

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Town & Country Support

Town & Country Luxury Fireplaces offers a wide variety of support options, including FAQs, manuals, warranty, warranty registration, along with our online sales policy.

  1. Click here for FAQ
  2. Click here for Warranty
  3. Click here for Warranty Registration
  4. Click here for our Online Sales Policy

Looking for manuals?
Finding the right user manual for your appliance is an important step with the aftercare of your fireplace.
User manuals for heating appliances currently in production are posted on their respective product pages throughout the website.
And if you need assistance you can contact our Customer Care Team :

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All information provided is for the exclusive use of Town & Country Fireplaces Ltd., and is collected to serve your questions in the most timely and specific manner. Under no circumstances will your details be released to a third party.
Please note: Due to elevation and fuel type, flame characteristics may not be exactly as shown.