SERVICE AND WARRANTY

Q. What is the warranty on my fireplace?
A. The full warranty text can be found here.

Q. I have a problem or question about my fireplace, who should I contact?
A. Your first contact should be the Dealer from which you purchased your appliance. They will be able to answer any operation question or service related question you have. If this does not help please contact us.

Q. I have lost my operating manual, where can I get a new one?
A. The individual product pages will have manuals available for download. Make sure you have the proper manual for your appliance. The appliance model and serial number can be found on the rating plate located inside the control panel.

---

ADOBE PDF HELP

Q. I cant seem to see the document once downloaded, what's wrong?
A. All the files are saved in Adobe Acrobat PDF format. You will need the pdf viewer to see them. You can download a free version at www.adobe.com

Q. Why wont my selection download, my screen goes white and nothing happens?
A. Some of the documents are several Mb in size and depending on your connection speed can take several minutes to download.

Q. What is a PDF file?
A. PDF stands for Portable Document Format. It's a distribution format developed by Adobe Corporation to allow electronic information to be transferred between various types of computers. The software which allows this transfer is called Acrobat. In order to view and print a PDF file you will first need to download and install a copy of the Adobe Acrobat Reader. www.adobe.com