Attention Dealers and Distributors

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Town & Country Fireplaces Limited Lifetime Warranty

The following warranty is extended to the original purchaser of a Town & Country product provided the product is purchased from an authorized Dealer.

Lifetime Coverage

Limited Lifetime coverage is extended to the following components: (parts only)

2 Year comprehensive

Town & Country will repair or replace any part found to be defective (parts and Labor) for two years from the original date of purchase.


All installations must be performed by a qualified technician in accordance with applicable local and national requirements.

Installations must be done in accordance with the appliance manual.

Sediment traps must be installed within 6 feet of the gas control valve.

It is the responsibility of the installer to ensure the appliance is firing as per the rating plate.

Any part that is found in our judgment to be defective shall be repaired, replaced or refunded at Town & Country's option.

Porcelain is warranted for gloss retention. Some colors may darken over time.


This warranty does not apply to any component that shows evidence of misuse, abuse, improper installation, accident or lack of maintenance.

Town & Country is not responsible for mantles, surrounds or finishing material around the fireplace.

Town & Country is not responsible for installation, operational or environmental conditions beyond our control.

Town & Country shall in no event be liable for any special, indirect or consequential damages of any nature whatsoever which are in excess of the original purchase price of the product.

Town & County may at its discretion discharge all obligations by refunding the wholesale price of the defective part.

This warranty may not be extended or modified by our agents or representatives.

Please note: Due to elevation and fuel type, flame characteristics may not be exactly as shown.